At Commpro Technologies, we aim to get every order right — the right product, delivered to the right person, at the right time, and at the right price. If something isn't as expected and you'd like to return an item, please raise an RMA (Return Merchandise Authorization) request in line with the terms below. This policy applies differently to Business Customers and Consumers, as defined under "Terms."
Please note any discrepancy between your order and the goods received must be reported within 2 days of delivery.
1- "Business Customer" refers to a customer who is not a Consumer.
2- "Consumer" refers to an individual purchasing for personal use, not for business or professional purposes.
Consumers and business accounts can cancel a web order free of charge by emailing us with the order reference or PO number before the item is dispatched.
If your order has already been dispatched, please do not open the package on arrival. You may arrange to return it to us, at your own cost, within 14 days of delivery. Please repackage the item securely — ideally in its original outer packaging — as a re-stocking fee of 25% may apply if the packaging is damaged.
Returned goods must be unused and in re-saleable condition, including all accessories and original packaging, and must reach us within fourteen days of delivery. You are responsible for arranging and covering the cost of return shipping, and we recommend insuring the shipment against loss or damage in transit, as this remains your responsibility until the goods are received by us.
Where we agree, at our discretion, to accept a non-faulty return for credit, it must be arranged with our prior written approval within fourteen days of delivery. Items must be unopened, with manufacturer seals intact, and in fully re-saleable condition. A 25% restocking fee applies to all non-faulty returns, unless the item was supplied incorrectly by Commpro Technologies. Incorrectly supplied items must also be returned in their original condition — including all accessories, manuals, software, and warranty documentation, securely repackaged as received — or the same 25% fee will apply.
If you encounter a fault, please raise an RMA request and provide your order number, date of purchase, and the item's serial number. Once we've confirmed the product is still under warranty, one of our engineers will attempt to resolve the issue by phone or remote access.
If the issue persists, we'll issue an RMA number and guide you through our standard return procedure. Once received, we'll test and repair the item; if it cannot be repaired, we'll send a replacement of equivalent or superior specification, which may be new or refurbished-to-new condition.
1- An RMA request is required for all returns to Commpro Technologies, regardless of reason.
2- Items must be returned in their original condition, with all accessories, manuals, software, and warranty documents included and undamaged.
3- Once you receive your RMA number, repackage the item securely — ideally in its original outer box. A re-stocking fee of 25% may apply if the original packaging is marked or damaged.
4- Please do not write directly on the original box or packaging.
5- The RMA number must be clearly visible on the outside of the package, or it cannot be accepted.
6- Address the package clearly to: COMMPRO Technologies LLC, 407, 4th Floor, Bridge Tower, Sports City, P.O. Box 392269, Dubai, U.A.E.
7- Once we've received and tested the returned goods, we'll dispatch your replacement within 10 days.
8- Any discrepancy between your purchase order and the goods received must be reported within two days of delivery.
If your delivery arrives visibly damaged, please note this with the courier at the time of signing, then contact us immediately at +971-4-818 9049.
We ask that any transit damage be reported to us within two working days of delivery.
The original packaging has been damaged.
Components or accessories are missing from the return.
