Straight answers on sourcing, payment, shipping, and returns — the things buyers usually want confirmed before placing an order with a new supplier.
Yes. Every item ships factory-sealed with the manufacturer's original serial number, which you can verify directly with the brand. We don't source gray-market or unsealed stock.
One supplier, many brands. Commpro sources Cisco, HPE Aruba, Dell EMC, Juniper, Lenovo, Fortinet, Seagate, Intel, and more — so a mixed-brand order runs through a single point of contact, one PO, and one invoice instead of several separate vendors.
No. We work with orders of any size, from a single unit to full data-center deployments.
Bank transfer/wire is our standard method. Qualifying businesses can also apply for credit terms (Net-30 or Net-60, subject to prequalification), and we accept Letter of Credit (LC) for large orders.
Ex-stock items ship within 5-7 working days. For items we source to order, delivery is the manufacturer/vendor's lead time (typically 1-16 weeks) plus 5-7 working days for shipping. We'll confirm the exact timeline when you request a quote, so you're never guessing.
Orders over AED 3,000 ship free within the UAE. Below that, a flat AED 45 per unit shipping fee applies.
Yes — we ship worldwide, except to embargoed countries. International orders are handled by your dedicated account manager, who will confirm shipping cost and timeline as part of your quote.
Occasionally, yes. Industry-wide semiconductor shortages and vendor price changes can affect availability, lead times, and pricing on some items. We'll flag anything like this clearly at the quote stage, so there are no surprises after you commit to an order.
Warranty coverage varies by manufacturer and product line. We'll confirm the exact warranty terms that apply to your specific item when you request a quote, before you commit to an order.
Raise an RMA (Return Merchandise Authorization) request with us — every return needs one, whatever the reason. Non-faulty returns are accepted within 14 days of delivery if the item is unused, in re-saleable condition, with all original packaging and accessories (a 25% restocking fee may apply). Full terms are in our Return Policy.
For a fault covered under warranty, raise an RMA with your order number, purchase date, and the item's serial number — our engineers troubleshoot first, then repair or replace as needed. If a delivery arrives visibly damaged, note it with the courier at the time of signing and let us know within two working days. See our Return Policy for the complete procedure.
